Payouts and Bonuses
Royal Reels has the right to cancel or declare as void (in its sole discretion) transactions of what kind so ever that show irregularities, in particular irregularities of the following nature:
1) The name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player/customer.
2) Any irregularity which may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the General Terms and Conditions.
3) Royal Reels takes any form of fraudulent activity of players/customer in connection with services and/or products offered by RoyalReels very seriously. Any fraudulent activity, as determined at RoyalReels´s sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the provision of false registration data or other requested information. In addition to any other remedies provided under the general terms and conditions or the applicable game rules, RoyalReels reserves the right to pursue claims for criminal prosecution and/or civil damages for any fraudulent activities. For this purpose, RoyalReels furthermore reserves the right to record telephone calls with customers in order to pass on to third parties for the purpose of prosecution. Any player/customer involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities.
4) Furthermore, it is unlawful to deposit funds obtained from ill-gotten means on the Royal Reels Account. Royal Reels will check all transactions to prevent money laundering and funding of terrorists activities. Suspicious transactions will be reported to the authorities in charge.
5) Where deposits/withdrawals are made by electronic payment methods (eg electronic wallet), the customer is required to use his personal electronic payment account. In the event that third-party electronic payment accounts are used, then all winnings made after the deposit with this electronic payment account are canceled and the deposits are refunded to the third-party electronic payment account after deducting any costs. Our company also reserves the right to deactivate the client’s account if there is an infringement of this rule.
Any decision of Royal Reels regarding the invalidation of transactions shall be binding upon the player/customer and lies within the sole discretion of Royal Reels and may not be contested by the player/customer. In case of any irregularities in payment transactions as described in 1) to 4) above or in case of reasonable suspicions concerning the violation of any rules governing gaming or betting at RoyalReels (i.e. these General Terms and Conditions, the rules of the game and specific rules as applicable) RoyalReels may at its sole discretion, declare the transactions concerned invalid.
In every case Royal Reels reserves the right to hold/charge costs which can occur after each procedure (transaction fees, court costs etc.).
Deposits made to your Royal Reels account should be played three (3) times in odds 1.80 (per event) and more before you can request a withdrawal (e.g. If you deposit 10 EUR, your total betting cost should be at least 30 EUR in odds 1.80 (per event) and more in order to request withdrawal). The bets with odds less than 1,80 (per event) will not count for the deposit rollover. (The bet/betslip that contains selections of Draw No Bet/Asian Handicap / Cashout and Postponed matches do not count for deposit rollover). Therefore, if in RoyalReels´s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount), RoyalReels reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to retract any costs that may have resulted in conjunction therewith and to close the RoyalReels account indefinitely. RoyalReels further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at RoyalReels´s discretion.
Pursuant to the French law n°2010-476 of 12 May 2010 on the opening up to competition and regulation of the online gambling and games of chance sector, only operators authorized by an administrative body called ARJEL are permitted to offer in France in particular sports betting and gambling services. As a result, we are currently not able to offer such services to customers in France. Accordingly, and for the time being, Royal Reels will, with immediate effect, close access to its services to customers 1) residing permanently in France or 2) having a bank account with a French bank.
6) Eligibility Refunds are available to Clients who deposited funds in their Trading Account(s) but has not open any transaction yet. In such case a client may be refunded regardless whether or not he/she has provided the Company (Digibrite SRL) with all the necessary Verification Documents.
Procedure
- Eligible Client shall contact the Company (contact details are provided on the Company’s Website) and request the initiation of the refund procedure in writing via email. The Client shall use only his/her registered e-mail address when requesting a refund.
- Client’s funds shall be returned to the same source, via the same payment method and remitter used to conduct the initial deposit, however if for whatever reason, the Company (Digibrite SRL) will not be able to proceed with such payment, the Company reserve the right to transmit the funds via an alternative payment method approved, verified and/or suggested by the Company (Digibrite SRL) , at its sole discretion
- The Client who is eligible for a refund is not required to provide the Company with Verification Documents, however certain payment providers may not provide the Company with all the necessary information regarding the origin of funds and in such 21/42 CIF 182/12 Privacy Policy Terms and Conditions of Use cases, in order to proceed with the refund, the Company (Digibrite SRL) shall request a bank transfer confirmation from the Client.
- The Client understands and agrees that certain payment providers do not provide the Company (Digibrite SRL) with all the necessary information regarding the origin of funds and in such cases, in order to proceed with the refund, the Company shall request additional documents from the Client (i.e. Proof of Deposit in the form of a bank transfer confirmation, which will indicate the details of the bank account used for the initial deposit)
Time Restrains
Upon receiving a request from the Client, the Company (Digibrite SRL) shall proceed with the payment of a specified amount within the same day or depending on the time the refund request has been received the latest the next working day (however, the time needed for the funds to reach the Client may vary, depending on Client’s selected payment method). However, if the source of funds is not clear to the Company, the Company shall request additional documents for the Client, which may significantly delay the refund process.
